Based on the settings, a new ticket will be created: 1. When a user sends a mail to designated (set up) mail box
When a user submits a support web form
When a user submits an entry to a synced Gravity form
All the newly created tickets will have the default asssignee as configured in the settings.
All the tickets will have 'Unanswered' as the default status. More details about the ticket workflow in next section.(See section 2.3 Ticket Workflow) for details)
When a new ticket is created, the notifications are sent based on the settings.