rtBiz Helpdesk is WordPress based support system, build to manage your customers' queries. Built with perspective of 'users-first', Helpdesk will deliver the ease for managing tickets.
This manual is prepared for the Helpdesk staff/support team members.
The manual covers the step-by-step guide to use helpdesk; introduction of all the entities like ticket, statuses; introduction to reporting features; and other related aspects.
No. This manual covers everything that you need to know about this tool.
Since Helpdesk is based on WordPress so a basic level of WordPress knowledge is recommended.Though the manual aims to be as simple as possible and covers all aspects required.
This manual is divided into various topics and sub-topics. All these topics are listed on the left-pane. You have to find the related topic and click on it to read more about it.
Please reach your site admin for any Helpdesk queries.