Reports

Backend reporting

The staff members with access to Helpdesk backend can sort and filter the tickets based on Dates , Ticket Status , Assignee , Ticket Authors, Products, Teams and more. (See Section 3.6 for details)

Filters

filters

(See Section 3.6 ticket Listing UI for details)

i. Go to the Tickets section

Navigate to the ticket listing page by clicking Helpdesk -> Tickets

ticket_listing_user_interface

ii. Click on Customer's Gravatar to check the tickets connected with that customer

iii. Click on Staff's gravatar to see all the tickets where that staff member is involved

iv. Click on Products to filter tickets by Products.

Dashboard Widgets

Authorised Staff members can check ticket statuses in different formats as shown below :

new_helpdesk_dashboard

(Refer 1. Dashboard for details)

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