Notification Emails

Based on the settings done by the admin, you will receive mails for the events listed below:

When a customer creates a ticket via email

ticket_created_email_staff


When a customer creates a ticket via webform

ticket_created_supportform_staff

When a new follow-up is added to a ticket

new_followup_staff

When a follow-up is edited

followup_edited

When a follow-up is deleted

followup_deleted

When a ticket is reassigned

Mail to Previously assigned member

ticket_reassigned

Mail to newly assigned member

ticket_reassignedd

When a staff-only follow-up is added/edited on a ticket

staff_note

When any status or metadata changed for a ticket

status_change

When a staff member subscribes to a ticket

subscribed

Mail to Admin about subscription by a staff member

subscribed_to_ticket

When a subscriber is removed from a ticket

unsubscribed

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