Dashboard

The Helpdesk dashboard is collection of widgets. The Helpdesk dashboard looks something as in the screenshot below:

new_helpdesk_dashboard

1. Welcome Widget

The welcome widget consists of quick links that helps you get started with Helpdesk. The links are for settings, adding support ticket, setting up attributes and adding teams.

new_helpdesk_dashboard

2. Tickets by Status

Shows the number and percentage of tickets answered , archived and unanswered ticket_status_new

3. Daily Tickets

This is a chart which shows Unanswered, Answered and Archived tickets

daily_tickets_new

4. Ticket By Offerings

Shows the number and percentage of tickets per product/offerings

offerings_new

5. WorkLoad

Shows the number of Unanswered , Answered and Archived tickets per staff members in a tabular format.

workload

6. Ticket conversion from sales

ticket_conversion_new

7. Top Customers

new_top_customers

8. Screen Options

The dashboard presents you a quick reports of the tickets in the helpdesk system in various formats.

These reports are presented in form of widgets, which can be activated or deactivated from the screen options tab on the top right of the screen.

new_screen_options

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