Ticket Status

There are three statuses for a ticket that the current version of Helpdesk supports:

1. Unanswered

This status represents that a ticket has not been replied by staff. This can be a new ticket or a ticket without a staff reply.

2. Answered

Represents that a ticket has been answered by staff.

3. Archived

Represents that a ticket has been resolved by staff.

Note: The new versions of helpdesk will have provision to create custom statuses.

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