The staff members with access to Helpdesk backend can sort and filter the tickets based on Dates , Ticket Status , Assignee , Ticket Authors, Products, Teams and more. (See Section 3.6 for details)
Navigate to the ticket listing page by clicking
Helpdesk -> Tickets
You can filter the tickets as explained in Section 3.6 ticket Listing UI
Click on customer's gravatars as highlighted in screenshot below to see all the tickets created by that customer.
Click on staff's gravatar to see all the tickets where that staff member is involved.
Click on the product names to filter tickets which belong to them.
Authorised Staff members can check ticket statuses in different formats as shown below:
(Refer 2. Dashboard for details)