Setup Your Team

setup_your_team

You can setup your support team in three ways :

1. Search and add users :

You can search and add users by name or email as shown in the screenshot below

search_and_add_users

2. Add all users from domain:

You can use this option if you want to add all the WordPress users who have the similar domain name.

3. Add all WordPress users :

Using this option you can import all the WordPress users into Staff, in a single click.

You can give roles to all these new staff members. The Helpdesk roles are somewhat similar to WordPress roles. (Refer 10. Staff and Roles for details)

  • Admin - Can manage all tickets and Helpdesk settings.

  • Editor - Can manage all the tickets. No access to settings.

  • Author - Can manage only the tickets assigned to them. No access to settings.

add_all_wp_users

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