If this option is selected then the ticket will be assigned to the staff member who adds the first followup to the customer's ticket
If this option is selected then the ticket will automatically be assigned to any staff member who answers the ticket.
Auto Response feature is used to send predefined response messages automatically to anyone who sends mail to a particular mailbox or creates a ticket by filling the support form.
Auto response message is useful to instantly notify the customers who create a ticket during Off hours.
Select weekdays and hours of operation for the dayshift. When customers create tickets in times other than those saved in this setting, they will receive the auto response message (Check
Select the weekdays and hours of operation for the nightshift from here. When customers create tickets in times other than those saved in this setting, they will receive the auto response message.
Auto replies will only be sent on weekends.
You can set the auto response message as shown in the screenshot below
Admins can set up adult content filtering by clicking Enable and saving the settings.
Customer can mark a ticket to be adult or not by checking Adult Content checkbox in the support form. By default the checkbox is unchecked.
Adult ticket will be displayed to only those staff members who have adult content allowed in their profile.
A Helpdesk admin or editor can mark Don't show Adult content as true for the staff members who don't want to view tickets with adult content as shown in the screenshot below
Staff can mark a ticket as a ticket with adult content by editing the ticket and checking the Adult Content checkbox at Ticket Information section.